项目描述

在当今全球化和社会流动性的时代, 来自不同城市的人, 国家, 地区, 年龄, genders and socio-economic backgrounds converge across many social settings. 工作场所就是这样一个社会环境, and diversity — in all its shapes and forms — becomes a characteristic part of the workforce.

Such a congregation of different individuals can be complex as differences could easily lead to misunderstandings and tension within teams. 反过来, leading and managing a diverse group of individuals becomes a delicate matter that needs to be addressed to ensure that the people who make up a company and 直接影响其性能 都能正常工作. The three aspects of diversity I will be focusing on are age, language and culture.

Understanding Your Crowd: Embracing And Managing Age Diversity

以我的经验, 这是公司内部最难管理的多元化形式之一, 这是一个经常被忽视的问题, 是年龄的多样性.

We have all heard of the stereotypes associated with generational groups. Dr. 亚历克西斯艾布拉姆森, 几代人中的专家, outlined the different characteristics and communication preferences of each group — from the “disciplined” and “loyal” Silent Generation, all the way to the “confident” and digitally-savvy Generation Z. She emphasizes that understanding generational mindsets can be helpful, 但重要的是要记住,每个人都是独立的个体. I’ve found acknowledging differences across generations can help fulfill the needs of staff from various groups and ensure that they are working at their best as a team.

反过来,这些差异可以被利用. Consider involving a mixed age group of individuals in your decision-making tasks to help 提高问题解决能力和推动创新. 就像所有形式的多样性一样, age diversity brings together various perspectives from each distinctive generational group that is conducive to complex decisions that require broad considerations. 例如, 在我的业务, having a team of decision-makers from different generations helps when we want to estimate consumer or staff reactions toward new ideas or technology, 比如UI设计或在工作中使用机器人. Age diversity can help the team create age-inclusive solutions that have greater traction and uptake in the market or at work.

Finding The Right Management Talent: Linguistic Diversity In International Workspaces

In addition to age, language is another aspect of diversity that is not given enough heed in my view. While communication and interactions may be conducted in English, certain mess年龄 can be lost in translation for those who speak English as their second, 第三甚至第四种语言.

My own experience has shown that it’s best to accommodate workers in their native tongue. 换句话说, 它可以帮助雇佣双语或多语言人员, 特别是对于管理职能, to act as the middle-man or translator if it works with your budget. 从更有效的沟通和 更高层次的文化敏感性, 提高员工之间的信任水平, multilingual individuals are undoubtedly assets within a linguistically diverse company.

Additionally, try to be cognizant at all times of your audience. 比如在中国, 我们在广东话之间切换, 普通话和英语取决于会议室里的人. We want the speaker to be able to convey their message directly, but also to make sure (the majority of) recipients understand the message as well.

Aligning Differences Under A Shared Goal: Acknowledging And Capitalizing On Cultural Diversity

在一些跨国公司, cultural diversity is not concentrated in one geographical location but occurs across multiple global sites, 每一个都有独特的文化和性格.

To bring together culturally distinct and geographically separate teams, 确保你的公司拥有相同的愿景, 所有地区的使命和核心价值观. Having a shared mission and vision can drive employees in the same general direction, 尤其是在做决定的时候. Sharing common goals and values can help you get through difficult times. It is through the sharing of common goals and values that you can capitalize on differences and turn them into strengths.

例如, 通过认识个人优势, my company can develop our customer service with colleagues who are more outgoing, and ensure the timely delivery of our services with colleagues who are more task-driven. 最终, 多样性就是要认识到我们的差异, embracing them and utilizing them in a way that is meaningful to all.

迈向多元化和开放的工作环境

世界一直是一个多样化的地方, 但在当今这个数字化和全球化的时代, 多样性——在它所有的丰富性, shapes and forms — can be found concentrated in smaller social settings as well, 比如工作场所. I have covered three aspects of diversity, and we all know there are endless others. 重要的是多样性得到承认吗, 尊重和公开接受, particularly in the workplace where interactions between diverse people are commonplace. 有正确的心态, diversity in the workforce can very well be used to benefit your business in ways you may have previously overlooked.

 

卡尔挂,

总统 & 季节集团首席执行官.

最初于2021年8月12日在《bet36体育投注》上发表

Managing Diversity In The Workplace: Age, Language And Culture (《bet36体育投注》.com)